Terms of Service

These Terms of Service (“Terms”) govern access to and use of the DrayNest website, demo materials, and software services. By using the services, you agree to these Terms.

1. DrayNest Services

DrayNest provides software designed to support intermodal and drayage operations, including dispatch and related operational workflows. Features, availability, and service scope may vary by plan, customer configuration, or written agreement.

2. Business Use and Accounts

You are responsible for providing accurate account information, maintaining the confidentiality of login credentials, and controlling access by your authorized users. You are responsible for activity performed through your organization’s authorized accounts.

3. Acceptable Use

You may not use the services unlawfully, attempt unauthorized access, interfere with service operation or security, introduce malicious code, misuse another party’s data, or copy, reverse engineer, resell, or exploit the service except where expressly permitted by a written agreement or applicable law.

4. Customer Data

As between DrayNest and the customer, the customer retains its rights in data it submits to the service. The customer is responsible for having the rights and permissions necessary to provide that data. DrayNest may process customer data as necessary to provide, secure, maintain, and support the service.

5. Fees and Subscriptions

Paid plans, setup fees, billing intervals, included features, renewal terms, and any cancellation terms will be those presented at purchase or stated in the applicable order, invoice, or written customer agreement. Website pricing may be changed for future purchases.

6. Availability and Changes

We may maintain, update, improve, or modify the services over time. We do not guarantee that every feature will be continuously available or error-free.

7. Intellectual Property

DrayNest and its software, website, branding, interface, and related materials are protected by applicable intellectual-property laws. Except for the limited right to use the service under these Terms or a written agreement, no ownership rights are transferred to users.

8. Third-Party Services

Some functionality may depend on third-party hosting, communications, integrations, or other providers. DrayNest is not responsible for third-party services outside its control.

9. Disclaimer

To the extent permitted by applicable law, the services are provided on an “as is” and “as available” basis. DrayNest does not warrant uninterrupted operation or that the services will meet every operational requirement.

10. Limitation of Liability

To the extent permitted by applicable law, DrayNest will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, business opportunities, or data arising from use of the services. Any additional or different liability terms in a signed customer agreement will control for that customer.

11. Suspension and Termination

Access may be suspended or terminated for material violation of these Terms, security risks, unlawful use, nonpayment where applicable, or as otherwise provided in a customer agreement.

12. Changes to These Terms

We may update these Terms as the services evolve. The effective date above identifies the latest published version. Material changes affecting paid customers may also be addressed through the applicable customer agreement or notice process.

13. Contact

Questions about these Terms may be sent to sales@draynest.com.